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9.5 - LANDesk Agent Deployment Upgrade "Agent setup program returned an error" (Push Deployment)

February 5, 2013, 7:12 am
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Upgraded agents from 9.0SP3 to 9.5AllPatches and a good portion of the agents failed to update during the push deployment. The error received in the scheduled tasks window is "Agent setup program returned an error". I remember seeing this occasionaly the last time we did a deployment but rerunning the task on the computers that had failed generally came back successful. Not the case with 9.5.

 

Every machine that fails has the same symptoms, which leads me to beleive they are failing for the same reason. If you check the services on a computer that had a failed installation, the ONLY landesk services that are present are "LANDesk Targeted Multicast" and "LANDesk(R) Management Agent". A way to repair the agent on the computer, is that I can run Uninstallwinclient.exe then install the agent manually with a self contained exe and the installer goes through just fine. The problem is I cannot afford to do this on every single computer that has failed. I am still working on a way to identify all of the agents that did not install correctly. At the moment I am considering a loginscript vbs file that checks for the existance of the core landesk services.

 

I have attached the wscfg32.xlg file with the hops that someone can point out why the agent install is failing on so many machines. If any other information is needed please let me know.

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Processor running 100% on HP Pentium 4 whenever LANDesk Agent is Installed!

May 8, 2013, 7:37 am
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Can anyone help with a strange issue we are having?

 

We have recently rolled out LANDesk to all our PC's.  Doing so we have identified a problem where a HP PC with a Pentium 4 processor goes 100% with the processor whenever the LANDesk agent is installed - if it is removed again the PC returns to normal.

 

These PC's are old and probably do need replaced but we are holding off for VDI.  Unfortunately we have around 30 of these PC's in our organisation so it is causing quite a large problem.

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Agent install fails with result code 1084 - can't register runasuserlibrary.dll

December 2, 2011, 9:13 am
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I'm using LANDesk 9 with SP2. I'm trying to push push agent install to 20 Windows 7 Enterprise 64-bit workstations. The workstations are new and are identical (OS installed, joined to the domain, GPO updated, no Antivirus software installed). The install fails on four of them with the message "The agent setup program ran successfully." result code 1084. I checked the installation log on the failed workstations and it looks like the agent install fails to register runasuserlibrary.dll.

Below is the excerpt from wscfg32.xlg on one of the machines:

12/03/2011 00:04:33.847    3088    1376    tokens.cpp    562    Starting process: C:\Windows\system32\regsvr32.exe /s "C:\Program Files (x86)\LANDesk\LDClient\runasuserlibrary.dll"
12/03/2011 00:04:33.894    3088    1376    tokens.cpp    596    Processes returned : 5
12/03/2011 00:04:33.894    3088    1376    tokens.cpp    484    CheckProcessExitCode processed app name: regsvr32.exe
12/03/2011 00:04:33.894    3088    1376    tokens.cpp    616    FAILED:  Running application: C:\Windows\system32\regsvr32.exe /s "C:\Program Files (x86)\LANDesk\LDClient\runasuserlibrary.dll"
12/03/2011 00:04:33.894    3088    1376    ntstacfgDlg.cpp    1553    FAILED:  bCriticalError set to TRUE. Processing C:\Windows\system32\regsvr32.exe

 

I went to the machine and tried to execute regsvr32 command manually from the elevated command prompt (Run As Administrator). The error was:

 

regsvr32 error.png

 

Any thoughts why this is happening on some of the workstations and not the others?

Thanks.

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LDMS 9 - Agent Failing when Pushed

February 24, 2010, 8:00 am
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I have a question regarding my LDMS9 Test Environment. I've successfully discovered a device using Unmanaged Device Discovery within my small 2 PC / 1 Core test environment. After I discovered PC1 I wanted to push the Agent I created out to it. When I do so the Scheduled Task fails. It states Unable to contact the specified machine. The machine may be off or unreachable. Well, the machine is on and is pingable from the core. Anyone have any suggestions to why this may be failing?

 

Other notes: PC1 is a Windows 7 Machine and these computers are in a a WORKGROUP.

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Policy Invoker not starting after Agent Install from GuiRunOnce

July 16, 2010, 2:31 pm
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We are deploying images to computers throughout our district.  The image has been syspreped and we have the Agent deployment configured to run during the GuiRunOnce section of the sysprep.inf file along with the install of Sophos AntiVirus and lastly a gpupdate /force /boot to force the AD policies to refresh and reboot the computer so that it is not left logged in as the local Administrator.  Below is the GuiRunOnce section of the sysprep.inf file (server names and passwords changed):

 

[GuiRunOnce]
Command0="c:\ldsleep.exe 30"
Command1="net use \\LDSERVER\ldlogon Password /u:DOMAIN\LANDesk"
Command2="cmd /q /c \\LDSERVER\ldlogon\wscfg32.exe /F /L /STATUS /NOREBOOT"
Command3="net use \\LDSERVER\ldlogon /d /y"
Command4="cmd /q /c del /q c:\ldsleep.exe"

Command5="cmd /q /c del /q c:\ldiscan.cfg"
Command6="net use \\AVSERVER\SophosUpdate Password /u:DOMAIN\LANDesk"
Command7="\\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -user DOMAIN\LANDesk -pwd Password -mng yes"
Command8="net use \\AVSERVER\SophosUpdate /d /y"
Command9="gpupdate /force /boot"

 

The imaging has been going fine - during the first boot, after the automated mini-setup completes, the system automatically logs in once and runs the various GuiRunOnce commands to install the agent, the antivirus, and refresh group policy and reboot.

 

We are able to deploy software through pushes and remote into these machines after imaging like normal, but the machines do not install any software deployed from LANDesk that has been configured using a Policy or as a Policy-Supported Push if the machine was not on at the time of the initial push.

 

Upon further investigation, it appears that the policy invoker service is not working correctly for the systems to be able to pull installs through policy.  We recieve this error in the Desktop Manager when we go to  try to refresh the policy "Policy synchronization has failed"

 

PolicyInvoker.png

 

If we re-install the agent again manually by navigating to the ldlogon share and running wscfg32.exe, when the install finishes, the policy invoker starts and the system begins receiving software deployment through policies as it should.

 

Here is the question:  Why does the policy invoker service not start when the agent is installed suring the GuiRunOnce leaving the system unable to receive software?  This is extremely detrimental to our re-imaging process as the systems need to install certain location and department specific software packages after they have been imaged.  We would like to have these deployments setup as policies so that when the system gets re-imaged, it begins installing any necessary software packages immediately following the imaging process and mini-setup while the system is waiting at the login prompt.

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softmon causing high I/O Reads slowing down computers

November 14, 2011, 11:13 am
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We have some programmers who claim that LANDesk is disk intensive and causing major slowdown with their computers.  CPU utilization is low, but the point to Softmon.exe Policy.client.invoker, and kavehost.exe, (LANDesk related stuff), as using more than 81 times the disk IO then Visual Studio.  Specifically they are sorting Task Manager by I/O Reads to come up with this information.  We are running LANDesk antivirus.  Software monitoring has been disabled.

 

Programmers from other departments say they are not having problems.  I'm a network admin, and task manager shows the same hig I/O reads on my computer.  I have not experienced and slow downs.  Can anyone shed some light on the other things softmon does besides software monitoring.  I know it is involved in several processes.  Also,  anything on what the I/O read information really means would be helpful.  Here is the email we received including the screen shots from the user's computer.

 

Thx - Mark

 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

 

 

Attached are some screenshots of the amount of disk reads from Softmon and LanDesk from Uesr's computer.

 

User’s point is that LanDesk is disk intensive and not CPU intensive. The topprograms.png shows that LanDesk related stuff is the top 3 programs, using more than 81 times times the disk IO than Visual Studio.

 

 

softmon killing.png

 

 

 

topprograms.png

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Uninstallwinclient.exe download?

February 6, 2008, 3:57 pm
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As part of a trial I installed LANDesk agents on a number of my PC's.  Since it was a trial I had the core server on an old piece of hardware that died.  Where can I get a copy of uninstallwinclient.exe?  I'm using version 8.7.

 

 

 

 

 

Thank you,

 

 

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CBA 8, unable to contact the remote agent

December 27, 2007, 9:49 pm
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I have a machine that has agent installed fine, is displaying in the all devices. However i have noticed that the remote agent control status has not been loaded. When i run a scan from the machine itself it seems to work and data has been sent to the core server. When i run a scan from the LDMS server console it fails- cba8, unable to contact the remote agent

 

 

when i do a repair job it says straight away- Cannot Find Agent

 

 

The agent has been removed and re-installed. Same agent version as other machines.

 

 

i have re ran the cba8inst.msi file no issues.

 

 

Cant do any repair jobs or scans from the LDMS?!?!?

 

 

Any help would be appreciated. **(FYI-im away next week so no reponse until the following week)**

 

 

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Agents On An Image

May 6, 2011, 2:05 pm
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I've seen this in various docs but still don't have the definitive answer.

 

We build our Windows 7 images, add applications and config, sysprep and then capture the image. With some of my other agent based software, the vendor gives us registry keys to delete or modify so that when we set up the machine for the user, the correct information will be there...no duplicates, etc.  Note that I'm not using LD to deploy the OS.

 

For LD, I've seen: "Can't use an agent on an image" or "change these reg keys" or "sometimes it works, sometimes not", "Forget about it, just do an unmanaged device rollout when the machines are on the domain."

 

So which way to go here? We are now creating student images for our summer rollout.

 

Thanks.

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Successful self-contained agent installation reports as failed

June 27, 2011, 8:52 am
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The self-contained agent installation that I create includes the LDAV and vulscan.exe requires a reboot of the computer after the installation. Because of this the agent installation sometimes gives an error at the end of the installation and says to look at the wscfg32.xlg file for details. Upon reboot, all services load just fine. Here are the last lines of a wscfg32.xlg file. Is there any way to prevent this error from occuring?

 

FAILED:  Finished
05/26/2011 11:01:09.702    4520    2860    file.cpp    123    SUCCEEDED:  Delete (c:\ENUNTCFG.MRL)
05/26/2011 11:01:09.703    4520    2860    ntstacfgDlg.cpp    2387    Vulscan wants to reboot the machine
05/26/2011 11:01:09.703    4520    2860    ntstacfgDlg.cpp    2564    gProcessExitCode set to ERROR_SUCCESS_REBOOT_REQUIRED
05/26/2011 11:01:09.703    4520    2860    ntstacfgDlg.cpp    2570    FAILED:  bCriticalError is true.  Setting exit code to ERROR_INSTALL_FAILURE
05/26/2011 11:05:21.977    4520    2596    ntstacfg.cpp    217    Application exit value is 1603
05/26/2011 11:05:21.977    4520    2596    xtrace.c    466    process log done

 

===================

 

I also sometimes receive an installation error when using the unattended configuration to receive the certificate from the core for the management gateway- for computers that are on site (http://community.landesk.com/support/docs/DOC-1888). I always receive an error when the computer is not on-site but I thought that this was the purpose of the brokerconfig.lng file. Is there a way to prevent this error message if the computer is unable to retrieve the certificate at the time of installation but is successful at copying the brokerconfig.lng file? The end of a wscfg32.xlg file when I receive a "brokerconfig.exe /r" error is below

 

 

INI:  EXEC1001=BrokerConfig.exe, /r, INSTALLONLY

03/31/2011 12:21:33.404 808 3892 tokens.cpp 562 Starting process: BrokerConfig.exe /r
03/31/2011 12:26:33.988 808 3892 tokens.cpp 596 Processes returned : -2146435027
03/31/2011 12:26:33.988 808 3892 tokens.cpp 484 CheckProcessExitCode processed app name: BrokerConfig.exe
03/31/2011 12:26:33.988 808 3892 tokens.cpp 616 FAILED:  Running application: BrokerConfig.exe /r
03/31/2011 12:26:33.988 808 3892 ntstacfgDlg.cpp 1553 FAILED:  bCriticalError set to TRUE. Processing BrokerConfig.exe

 

Core:

LANDesk v.9 SP2

 

Thanks,

Sundiata

 

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Miniscan.exe Application Error

April 17, 2008, 6:45 am
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After removing the 8.7 client and installing the 8.8 client I an getting Miniscan.exe Application Error.  The event log shows:

 

 

Faulting application MINISCAN.EXE, version 8.80.0.249, faulting module MINISCAN.EXE, version 8.80.0.249, fault address 0x00001702.

 

 

All Suggestions welcome!

 

 

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erreur installation agent server

February 15, 2012, 2:57 am
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Bonjour,

 

suite à un message d'erreur dans l'observateur d'evenement sur un server 2003R2 sp2 sur l'application wdtreset.exe.

 

Nous avons desinstallé puis reinstallé l'agent landesk server et l'erreur suivante apparait lors de l'installation du module inventaire et surveillance en temps réel etendu.

 

Sur d'autres server l'icone de l'agent landesk n'apparait pas dans la barre des taches

 

vous trouverez en pièce jointe les captures d'ecran des erreurs decrites et le fichier d'export de la configuration de l'agent concerné.

 

Merci.

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How do we remove an agent?

January 15, 2008, 10:44 am
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I've been thru the manual, and can only find 1 or 2 instances of "remove agent", and hundreds of instances of either word by itself.

 

We have one user who is being harrassed by LD.  Every day LD wants to install some update/patch...even after we apply everything there is to apply manually, using remote control.

 

We don't know specifically what it's trying to install.  We thought for the moment that we'd just remove the agent.  But we don't know how.  I had seen LANDesk listed under Add/Remove SW on my PC, but when I connected to his, it wasn't there.  We're assuming that my LANDesk listing was for the console, rather than for the agent.

 

Thanks in advance for the assistance,

 

Tom

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Power Settings keep changing back to Balanced with Agent Deployment

May 14, 2013, 6:34 am
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Hello,

 

I am not understanding power settings correctly because it appears when I deploy new Landesk Agents, regardless if I have power management selected with a power policy of "none" the power settings change to Balanced(recommended) even though workstations were configured with High Performance previously.

 

How I can ensure in future agent deployments that the Power Settings will not be modified? Our preference is to utilize group policy in the future to manage power settings.

 

Thank you

 

Jonathan

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LD Client 9.5 Update

May 14, 2013, 6:57 am
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Is there a BKM on updating the LD Client to 9.5?  I have successfully updated my core, created a new agent, exported the exe, but when I run the install, the version is 9.0.3.31.  What is the correct version for 9.5 client?  If the new client is also supposed to be version 9.5, then why the agent that I just created not the same version number after installation? 

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How to build a website for installation from webpage?

May 15, 2013, 7:23 am
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To whom it may concerns,

 

              I am planning to build a website let the client machine installations automatically. I mean the clients start the installation while run web browser

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Cant Delete Agent

February 20, 2010, 8:37 pm
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When i try to delete Agent Configuration,

tehere are error message " .. can't be deleted because it is currently scheduled "

 

i try to delete all schedule, but agent still cant deleted.

 

please give me solution..

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Power Settings keep changing back to Balanced with Agent Deployment

May 14, 2013, 6:34 am
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Hello,

 

I am not understanding power settings correctly because it appears when I deploy new Landesk Agents, regardless if I have power management selected with a power policy of "none" the power settings change to Balanced(recommended) even though workstations were configured with High Performance previously.

 

How I can ensure in future agent deployments that the Power Settings will not be modified? Our preference is to utilize group policy in the future to manage power settings.

 

Thank you

 

Jonathan

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LD Client 9.5 Update

May 14, 2013, 6:57 am
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Is there a BKM on updating the LD Client to 9.5?  I have successfully updated my core, created a new agent, exported the exe, but when I run the install, the version is 9.0.3.31.  What is the correct version for 9.5 client?  If the new client is also supposed to be version 9.5, then why the agent that I just created not the same version number after installation? 

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Application Failure LDcpu.exe 9.0.0.473 in ntdll.dll

July 16, 2010, 4:21 pm
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We've just installed version 9.0.1.20 (9.0 SP1) of the desktop agent on Windows XP SP3.  Now, many users are complaining of the following error:

 

     Application Failure  LDcpu.exe 9.0.0.473 in ntdll.dll 5.1.2600.5755 at offset 0001b21a

 

Has anyone else seen this in their environments?

 

Thanks!

 

- - - from event log - - -

 

Faulting application LDcpu.exe, version 9.0.0.473, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x0001b21a.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 4c 44 63   ure  LDc
0018: 70 75 2e 65 78 65 20 39   pu.exe 9
0020: 2e 30 2e 30 2e 34 37 33   .0.0.473
0028: 20 69 6e 20 6e 74 64 6c    in ntdl
0030: 6c 2e 64 6c 6c 20 35 2e   l.dll 5.
0038: 31 2e 32 36 30 30 2e 35   1.2600.5
0040: 37 35 35 20 61 74 20 6f   755 at o
0048: 66 66 73 65 74 20 30 30   ffset 00
0050: 30 31 62 32 31 61         01b21a

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